Privacy Policy
Your privacy and data protection matter to us
Last Updated: December 25, 2025
Our Commitment to Privacy
Place Lund Hotel is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Data Controller
Place Lund Hotel
Margaretavägen 7
222 40 Lund, Sweden
Email: info@placelund.se
Phone: 046 - 33 36 00
What Data We Collect
We may collect the following types of personal data:
Booking Information
- Name and contact details (email, phone)
- Booking dates and preferences
- Payment information (processed securely through our booking system)
- Special requests or requirements
Contact Form Data
- Email address
- Message content
- Subject of inquiry
Website Usage
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
How We Use Your Data
We use your personal data for the following purposes:
- •Process Bookings: To manage your reservations and provide accommodation services
- •Respond to Inquiries: To answer questions submitted through our contact form
- •Improve Services: To enhance our website and customer experience
- •Communication: To send booking confirmations and important updates (with your consent for marketing)
- •Legal Compliance: To comply with legal obligations (e.g., tax records)
Your Rights Under GDPR
You have the following rights regarding your personal data:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Correction
You can ask us to correct inaccurate or incomplete data.
Right to Deletion ("Right to be Forgotten")
You can request deletion of your personal data, subject to legal obligations.
Right to Data Portability
You can receive your data in a structured, commonly used format.
Right to Withdraw Consent
You can withdraw consent for marketing communications at any time.
Right to Object
You can object to processing of your data for marketing purposes.
Data Storage & Security
How Long We Keep Your Data:
- Booking information: 7 years (for tax and accounting purposes)
- Contact form inquiries: 2 years
- Marketing data: Until you withdraw consent
- Website analytics: 26 months
Security Measures:
- Encrypted data transmission (SSL/TLS)
- Secure servers and databases
- Access controls and authentication
- Regular security audits
- Staff training on data protection
Third-Party Services
We may share your data with the following third-party services:
- BookVisit: Our booking system provider
- Google Maps: For location services on our website
- Email service provider: For processing contact form submissions
All third-party processors are GDPR-compliant and have appropriate data protection measures in place.
Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential cookies (required for website functionality)
- Analytics cookies (to understand how you use our site)
You can disable cookies through your browser settings, but this may affect website functionality.
Data Protection Requests
To exercise any of your rights or if you have questions about how we handle your data, please contact us:
Email: info@placelund.se
Phone: 046 - 33 36 00
Mail: Place Lund Hotel, Margaretavägen 7, 222 40 Lund, Sweden
We will respond to your request within 30 days.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your data.
Right to Lodge a Complaint
If you believe we have not handled your data properly, you have the right to lodge a complaint with the Swedish Data Protection Authority (Datainspektionen):
Datainspektionen
Box 8114
104 20 Stockholm, Sweden
Website: www.imy.se